Dr. Erdogan Ekiz is an Associate Professor in King Abdulaziz University, Tourism Institute, Jeddah, Kingdom of Saudi Arabia. Dr. Ekiz completed his Ph.D. on tourism and hospitality management to the School of Hotel and Tourism Management at Hong Kong Polytechnic University. He had a B.Sc. on tourism and hotel management and a M.B.A. in services marketing from Eastern Mediterranean University in North Cyprus. He is a Certified Hospitality Educator (CHE) from American Hotel and Lodging Educational Institute and has over 15 years of teaching experience in Hong Kong, Taiwan, Cyprus, Turkey, Malaysia and Kingdom of Saudi Arabia. He is co-founder and managing editor of an international journal (International Journal of Management Perspectives) which links the academia to the tourism and hospitality industry. He has over 150 published journal articles, book chapters and conference papers. His papers have appeared in respected refereed journals such as: International Journal of Contemporary Hospitality Management, Managing Service Quality: An International Journal, Journal of Travel and Tourism Marketing, Scandinavian Journal Hospitality

Service failure, consumer complaining behavior, tourist behavior and culture.