Dr. Mukhles Al-Ababneh is an Associate Professor in the Department of Hotel and Tourism Management at Al-Hussein Bin Talal University, Jordan where he has been a faculty member since 2012. Dr. Al-Ababneh has awarded PhD Degree in International Hospitality Management from University of Surrey, UK. He graduated from Manchester Metropolitan University, UK with MSc. Degree in International Hospitality Management, he also completed a Postgraduate Diploma (PGD) in International Hospitality Management from University Centre César Ritz, Switzerland. Dr. Al-Ababneh received a Master Degree (MA) in Strategic Management for Sustainable Development from Bologna University, Italy, he also completed his Bachelor Degree (BA) in Business Administration from Mu’tah University, Jordan with Honor degree.

· Hospitality Management · Tourism Management · Human Resources Management · Total Quality Management (TQM) · Service Quality · Service Recovery · Empowerment · Innovation in Hospitality and Tourism · Creativity and Creative Tourism