Studied Hospitality Management at Cambridge and then Norwich Hotel School. This was followed by several years working at Claridge's and the Savoy Hotel in London in both Food and Beverage and Rooms Division positions. Assistant Food and Beverage Manager and Restaurant Manager roles in London Hotels. The London experience was followed by working abroad for several years, particularly in France, Monaco/Monte Carlo, Switzerland, Jersey, Channel Islands. Experience in other countries including Italy, Australia, Thailand and Holland.

Specialist skills/areas of expertise Professionalism; Restaurants; Food and Beverage Management; Wine and Wine studies; Gastronomy and Culinary Arts; Customer Service. Recent business/consultancy experience Consultancy work for Gordon Ramsay Holdings, working with a wide-range of blue-chip companies. Training and Consultancy work for the Sheffield Business School, particularly in the area of Customer Service. Research/Consultancy Interests: Professionalism, restaurants and service; customer service; wine and beverages.